After watching Jeff MacArthur’s review of ifrogz cases on commandN #110, I decided to order a case. The case arrived pretty quickly. Unfortunately, ifrogz sent the wrong case. I sent email to try to get it corrected but became impatient even though I hadn’t even waited a full 24 hours yet. So, I called ifrogz’ customer service number and was shocked to be speaking with a human being right away. No gigantic touch tone menu tree or voice mail jail. The person on the other end (Kim) took down my order number, listened to my explanation and took care of the problem right away. She said the correct product would be shipped to me as soon as possible. No hassles, no DNA samples, no annoying 20 questions. Thumbs up for ifrogz customer service.