Guy Williams posted the following question on my O’Reilly Windows DevCenter blog. My response includes a bunch of llinks which might be a bit much for the blog response box there. So, I’m posting a reply here.
I just bought a Treo 700wx from Sprint. I cannot get ActiveSync to recognize the phone (when the phone is connected via USB cable).
The error says “Active Sync cannot connect to the Windows Mobile powered device. To troubleshoot the problem, click ok.”
I spent about 8 hours yesterday along with many (10+) calls to Sprint to get the phone working with the Activesync software that came standard with it. I went through levels 1,2 and 3 of Sprint support. I was connected this morning to Sprint’s special “TREO Activesync” department. No one could get the software running so that I could sync with the Treo 700wx.
At this point, I am at a total loss regarding what to do. Any thoughts would be greatly appreciated.
The first thing you should check is whether you have a software firewall (e.g., Zone Alarm) running. If so, check out my blog item:
ActiveSync 4.1 for Microsoft Windows Mobile 5 devices released
If that is not the case, check out the following ActiveSync troubleshooting guides.
Microsoft.com: What Does the Troubleshooter for ActiveSync Do?
PocketPCFAQ.com: ActiveSync 4.x Troubleshooting Guide – General
There’s also an item specifically focused on the Treo 700w (one generation older than the 700wx) at:
Comments
6 responses to “Microsoft ActiveSync Troubleshooting”
Stan Erickson: Microsoft Windows XP (starting with SP2) and Vista both provide firewalls for incoming threats. The problem with ZA is that it also has an outgoing firewall which prevents dial-home threats but also creates problems for other networking related applications. Consult with a trusted security source before making any changes to your system, of course.
This is all well and good for syncing, but for someone using PdaNet it raises concerns. PdaNet makes the Treo act like a modem, so that someone who has Treo service can connect to the internet anyplace and anytime, without having excess charges applied.
It runs through the ActiveSync for mobilephones using Windows Mobile OS. If you make that ActiveSync connection into a trusted zone one, does that eliminate ZA’s protections entirely???????
I would like to use ZA to provide protection both when I go wireless and when I run through PdaNet/Treo.
MariaC: The T-Mobile Dash is a Windows Mobile Smartphone. ActiveSync does not sync Outlook Notes with a Smartphone since it does not have a Notes applet. It will, however, sync it with a Windows Mobile Pocket PC/Phone Edition device such as the T-Mobile MDA. There are third party applications that provide a Notes function on a Smartphone and a way to sync it with your PC.
i have a tmobile Dash device and am using Microsoft ActiveSync 4.2 For some reason under Tools, Options, I no longer have Notes listed as a app that I can sync. no idea why it is missing. I uninstalled and reinstalled ActiveSync but it is still missing. I tried getting support from Tmobile but of course they were useless.
Can anyone help me?
Thanks,
[…] Reader Phil Smith (in a comment to a previous blog item) asks: My wife has an HP IPAQ 1910 PDA, running the older version of ActiveSync that allows backups and restores. The battery died and it lost everything. Can you tell me what is the latest version of ActiveSync that includes backups and restores. Also, what is the extension on the backups. I have to hook up an old hard drive to find the backup and don’t know what to look for. […]
Hi,
My wife has an HP IPAQ 1910 PDA, running the older version of ActiveSync that allows backups and restores. The battery died and it lost everything. Can you tell me what is the latest version of ActiveSync that includes backups and restores. Also, what is the extension on the backups. I have to hook up an old hard drive to find the backup and don’t know what to look for.
thanx,
Phil Smith